2022
Survey of Irish Water Customers
5 May 2022
The Water Advisory Body (WAB) has published a survey of Irish Water customers. The survey, asked a targeted group of customers who live in areas that had recent issues with their water supply. It looked at Irish Water’s communication in terms of clarity, timeliness, efficiency, professionalism, and overall experience. The survey also attempts to gauge how this group of customers (both residential and business) would like to be communicated with in the future.
2021
Review of Irish Waters procurement and contract policies and procedures
20 April 2021
The Water Advisory Body (the WAB) as part of its remit under the Water Services Act 2017, commenced a review of Irish Waters procurement policies and procedures. The review is focused on the methodologies Irish Water use regarding procurement and the effectiveness and compliance of its policies and processes. Phase I of the review has been conducted through an external service provider (Ernst & Young) tendered by Irish Water on behalf of, and based on Terms of Reference set by the WAB.
Other Publications
2022
Survey of Irish Water Customers
5 May 2022
The Water Advisory Body (WAB) has published a survey of Irish Water customers. The survey, asked a targeted group of customers who live in areas that had recent issues with their water supply. It looked at Irish Water’s communication in terms of clarity, timeliness, efficiency, professionalism, and overall experience. The survey also attempts to gauge how this group of customers (both residential and business) would like to be communicated with in the future.
View Report
View Press Release
2021
Review of Irish Waters procurement and contract policies and procedures
20 April 2021
The Water Advisory Body (the WAB) as part of its remit under the Water Services Act 2017, commenced a review of Irish Waters procurement policies and procedures. The review is focused on the methodologies Irish Water use regarding procurement and the effectiveness and compliance of its policies and processes. Phase I of the review has been conducted through an external service provider (Ernst & Young) tendered by Irish Water on behalf of, and based on Terms of Reference set by the WAB.
View Report
View Letter from Irish Water
